Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text (chat bots). Based on the same deep learning technologies that power Amazon Alexa, Lex makes it possible to quickly and easily deploy chat bots that dramatically improve contact center efficiency, improve customer experiences and reduce costs.
Create highly engaging user experiences
Amazon Lex uses the power of automatic speech recognition (ASR), artificial intelligence (AI), and natural language understanding (NLU) to provide intuitive and engaging customer interactions. Create virtual contact center agents and enable self-service for most common interactions, saving time for your customers and lowering costs for your contact center.
Aspen can help you create a bot or bots for your application, train it with examples of possible phrases, and Amazon Lex will automatically create a natural language model that understands related phrases and conversational flow. Through Lex’s intent chaining capabilities, your bot can dynamically sense and switch to the next activity, as appropriate, for a truly natural feeling interaction.
What is Amazon Lex?
Easily Integrate and Scale
Amazon Lex integration is easy with Aspen at your side. We can help your enterprise connect your Lex bot or bots across your various business applications, including CRM, scheduling, and other applications.
Scale easily and infinitely as your business needs change with the power of AWS. Amazon Lex integrates with Lambda, so there’s no back-end infrastructure to manage and you only pay for what you use.
Revolutionizing Virtual Agents
Amazon Lex is reimagining what is possible from chat bots. Amazon Lex makes it possible for your business to leverage deep learning functions like automatic speech recognition, speech-to-text and natural language understanding to create seamless experiences without customers ever having to talk to a live agent. Let us help you take full advantage of Lex. Set up your complimentary consultation with our team today.
Revolutionizing Contact Center Solutions
Amazon Connect is changing the way we do call centers. The possibilities and opportunities ahead are numerous. Let us help you move your call center to the cloud. Set up your complimentary consultation with our team today.
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