The Goal of Amazon Connect Bootcamps

 Amazon Bootcamps help participants achieve an understanding of the main concepts of Amazon Connect.

Some of those concepts are, but not limited to:

  • Self-service
  • CRM Integration
  • Alexa Functionality
  • Scalable and Elastic
  • Custom Reporting
  • Open Platform
  • AI-Enabled: Translation, Transcription, Sentimental Analysis

 

 

Over the course of the Bootcamp, you will be provided with generalized knowledge of AWS services used by Amazon Connect. You will also receive insight into the general knowledge of possible integrations to CRM, WFM, and the knowledge of leveraging Lambda function integrations in contact flows.

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AWS Bootcamps are structured as a 2-day applied lab with attendees creating and initializing a complete contact center solution in Amazon Connect.

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The cost of the Bootcamp covered by AWS, Lightstream, and ISV partners.

Audience

 Attendees’ exposure should be  0-3 months of Amazon Connect.

The relevancy of the topics covered at the Bootcamp should align with those affiliated with the contact center industry, mainly those responsible configuring and managing of M3/IVR, ACD, PBX, Natural Language Understanding (NLU)/Automatic Speech Recognition (ASR), Reporting/Analytics, WFM/WFO, call recording, sentiment detection, and
desktop/dashboard GUI designs. Prior experience with AWS scripting and
development is welcomed,
but not required.

 

 

 

UPCOMING DATES AND LOCATIONS:

San Diego, CA,
Amazon Office
Date T.B.D 2020 

Irvine, CA,
Amazon Office
Date T.B.D 2020   

Bootcamp Registry

For Those outside of the U.S.

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