AMAZON WEB SERVICES – CUSTOMER EXPERIENCE SERVICES

We have partnered with Amazon Web Services making

it possible for us to bring powerful Amazon tools to your business.

Amazon Web Services (AWS) was created by Amazon for Amazon.

This platform offers some of the following applications and much more! 

Amazon Connect

We can help you quickly and efficiently build a cloud-based call center application on AWS Connect. This includes using related 3rd party ISV partners as needed.  AWS Connect is rapidly growing in . the marketplace based on customer sucess and quickly scale based on usage based billing. This core AWS service is used to create contact flows, call queues, manage phone agents, track performance metrics, create custom customer service auto-attendants, add AWS artificial intelligence to improve the customer experience. 

Amazon Chime

This application is for real-time, high quality online meetings, video conferencing and basic telephony. Amazon chime is a reliable screen sharing and chat application that has added benefit when combined with AWS Connect. This is another on-demand, pay as you go service.

Amazon Lex

Build voice and text conversational interfaces that can be integrated with any application. This tool uses deep learning functions like automatic speech recognition, converting speech to text and natural language understanding, recognizing the intent of the text. AWS LEX makes it possible for your business to create a highly engaging customer experience. Amazon Lex can be used to allow customers to request a balance or schedule an appointment without having to talk to an agent. Pay for this application as you use it.

Services offered for AWS Customer Experience

Customer Experience Consulting

As the world of CRM and Contact Center move closer we are at the forefront of helping customers utilize the combination of these key solutions. CRM solutions help a business manage and become closer to customers while contact center will route the customer to the best available channel to meet their needs. Our Consulting team is focused on helping our customers reach their goals using these solutions. We believe in outcome based results and have a process in place to help you define goals and deliver on a roadmap to achieve results. 

Integrate & Deploy

Providing seamless integration across platforms. Save time and be more productive while AspenTGI works to deploy the solutions that has been designed. We offer solutions to automate basic processes and tasks that help you create  more efficient workflows. Time is a non renewable resource. Stop wasting it on things that are easily replicable with automation and AI solutions. Our experts will have your new solution up and running in weeks, not months and years. 

Ongoing Support and Business Partnership

Having a solution that works is important but so is the ongoing operational plan. Based on the vendors used to provide an overall Customer Experience solution, AspenTGI will provide a single point of contact for support and guidance. Our USA based support staff is will provide support, guidance and regular health checks to make sure results are being delivered.

Financial Impact of AWS Connect

Usage Based Model

Pay as you go, no contracts with an average cost of 2.5 cents per min per customer connected minute that includes DID usage, telecom services, ACD/IVR and end to end encryption. 

Control Your Own Costs

Customer connected minute pricing model encourages agents and supervisors to be efficent as possible. Using advanced features with LEX for customer self service means reduction in usage which also means reductions in cost. 

The Results

Easily calculate costs and compare to existing solution. Cost of upgrade, cost of equipment,  support for both hardware and software, cost for telecom circuits, cost to deploy over months vs 2.5 cents per customer connected minute and weeks to deploy. 

Typcial Reference Architecture

Enabling Further With Integration To:

Customer Sucess Stories

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For more information or to request a consult