AMAZON WEB SERVICES CLOUD COLLABORATION

We have partnered with Amazon Web Services making it possible for us to bring powerful Amazon tools to your business. Amazon Web Services (AWS) was created by Amazon for Amazon. This platform offers some of the following applications and much more!

– Amazon Connect –

We can help you quickly and efficiently configure a complex cloud-based call center application. This application allows you to use professional, high level call center-like customer service at an affordable price. This application is used to create contact flows, call queues, manage phone agents, track performance metrics, create custom customer service auto-attendants, add AWS artificial intelligence to improve the customer experience. This is an on-demand service allowing you to pay as you go. If this call center application is good enough for Amazon, it’s good enough for your business.

– Amazon Chime –

This application is for real-time, high quality online meetings and video conferencing. Amazon chime is a reliable screen sharing and chat application. This is another on-demand, pay as you go service.

– Amazon Lex –

Build voice and text conversational interfaces that can be integrated with any application. This tool uses deep learning functions like automatic speech recognition, converting speech to text and natural language understanding, recognizing the intent of the text. This makes it possible for your business to create a highly engaging customer experience. Amazon Lex can be added to other applications like Amazon Connect. Lex, short for Alexa makes it easy to create chatbots. Amazon Lex can be used to allow your customers to request a balance or schedule an appointment without having to talk to an agent. Pay for this application as you use it.

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