Amazon Connect Immersion Days

January 19, 2021 – Tuesday

January 20, 2021 – Wednesday

(2-Day Bootcamp)

Event Agenda

January 19, 2021 (Tuesday)

 

08:00

Intros & Agenda

08:15

 Lecture: AWS & Amazon Connect?

09:15

Demo – Configuring your Call Center

10:00

Break

10:15

Lab – Connect

11:30

Lunch

12:30

Omnichannel Contact Center & Ringcentral Integration

13:00

Lex

14:00

Lab – Lex

17:00

Lab Time

January 20, 2021 (Wednesday)

 

08:00

Questions from Day 1

08:30

Demo: SugarCRM

10:00

Break

10:15

Lecture: Lambda & DynamoDB

11:00

Lab: Lambda & DynamoDB

11:45

Special Project Instructions

12:00

Lunch

12:30

Work on Special Projects

16:00

Review Special Projects

17:00

Wrap Up

About SugarCRM

 

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time—for every customer, from anywhere in the world. We’re building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing and services are fully freed to focus on people instead of processes. We bring innovation, transparency, integrity, value and passion to all we do to cultivate customers for life.

 

For more information, visit their website: www.sugarcrm.com