Amazon Connect Immersion Days

March 18, 2021 – Thursday

Day(s)

:

Hour(s)

:

Minute(s)

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Second(s)

AGENDA

Timeslot

9:00 AM -9:30 AM

9:30 AM -10:00 AM

10:00 AM -10:30 AM

10:30 AM -11:00 AM

11:00 AM -11:45 AM

11:45 AM -12:15 PM

12:15 PM -12:30 PM

12:30 PM -1:00 PM

Topic

Welcome & Introductions

Intro-Presentation

How Connect Utilizes AWS – Presentation Deck

Configuring your call center – Demo/Walkthrough

Contact Flows – Demo/Walkthrough

Troubleshooting and Support

Break

Aspen Specific / Lab

About Aspen TGI

 

 

Aspen Technology Group Inc. is a US-based provider of customer experience solutions focused on end-to-end CRM and cloud contact center. We provide customer experience consulting, high-touch deployments, and on-going support for all products included in the end-state solution. Customer experience and continued partnership with our customers is a top priority for us.