Welcome To Our CALNET Offerings
Aspen is a proud provider of Contact Center related services for California Government. All of our solutions are cloud first Powered by AWS!
Getting Started & Ordering
Please start your process with an Aspen Cloud Contact Center Specialist here. Please contact us directly to being the ordering process and we can help you get the answers you need.
Toll Free (833) 626-0210
calnet@aspentgi.com
Product Catalog
Click Here – CATALOG B Category 27 – Standard Contact Center Services
Click Here – CATALOG B Category 28 – Custom Contact Center Services
Service Level Agreements & Support
Aspen offers 24x7x365 support for existing customers on the CALNET contract. Our team of support specialists are focused on Contact Center Services. When you open a ticket with us a specialist will already know your technology specific use cases.
Click Here – Service Level Agreements
Click Here – Customer Escalation Process
Click Here – Trouble Ticket Reporting Tool
Billing and Invoicing Application
Aspen provides AWS powered solutions focused on the Contact Center. Using our unique offerings customer can easily order, manage and understand our usage based billing model.
Frequently Asked Questions
We get these common questions specific to Aspen and using Aspen on the CALNETv4 contract. Please click the link to see a list of the common questions related directly to Aspen and using our services.
Click Here – Aspen FAQs (Coming Soon)
CALNET general questions also come up in the process and we have provided a link to general CALNET questions.
Customer/End User Training
Aspen provides AWS powered solutions focused on the Contact Center. Using our unique offerings customer can easily order, manage and understand our usage based billing model.
Click Here – Amazon Connect Softphone Training Video
Click Here – Amazon Connect Softphone Training Guide
For More Information
or to Request a
Complimentary
Consult
