Welcome To Our CALNET Offerings

Aspen is a proud provider of Contact Center related services for California Government. All of our solutions are cloud first Powered by AWS!

7

Getting Started & Ordering 

Please start your process with an Aspen Cloud Contact Center Specialist  here.  Please contact us directly to being the ordering process and we can help you get the answers you need. 

Toll Free (833) 626-0210

calnet@aspentgi.com

Product Catalog

Click Here – CATALOG B Category 27 – Standard Contact Center Services

Click Here – CATALOG B Category 28 – Custom Contact Center Services

Service Level Agreements & Support

 

Aspen offers 24x7x365 support for existing customers on the CALNET contract. Our team of support specialists are focused on Contact Center Services. When you open a ticket with us a specialist will already know your technology specific use cases.

Click Here – Service Level Agreements

Click Here – Customer Escalation Process

Click Here – Trouble Ticket Reporting Tool

 

happy call center employee

Billing and Invoicing Application

 

Aspen provides AWS powered solutions focused on the Contact Center. Using our unique offerings customer can easily order, manage and understand our usage based billing model. 

 

Frequently Asked Questions

We get these common questions specific to Aspen and using Aspen on the CALNETv4 contract. Please click the link to see a list of the common questions related directly to Aspen and using our services. 

 

Click Here – Aspen FAQs (Coming Soon)

 

CALNET general questions also come up in the process and we have provided a link to general CALNET questions. 

 

Click Here – CALNET FAQs

Click Here – cdt.ca.gov

 

Customer/End User Training

Aspen provides AWS powered solutions focused on the Contact Center. Using our unique offerings customer can easily order, manage and understand our usage based billing model. 

Click Here – Amazon Connect Softphone Training Video

Click Here – Amazon Connect Softphone Training Guide

 

For More Information 

or to Request a

Complimentary

Consult