Enhanced Care

Get the most out of your Amazon Connect
investment with world-class support

Your customer contact center is constantly evolving with new automations, tools, and integrations. And so is Amazon Connect, with over 65 new features in 2022 alone. To ensure you get maximum value out of both, you need an expert on your side.

Aspen gives you a trusted advisor to keep you updated, integrated, and automated with all the latest features and capabilities. With class-leading expertise and hands-on support, Aspen Enhanced Care makes it easier than ever to deliver superior customer service and business outcomes.

Ensure optimal performance

Aspen Enhanced Care makes it easy to manage, maintain and extract maximum ROI from your cloud contact center with operational support and guidance from a dedicated team of experts.

A customer experience advisor takes care of moves, adds, changes, user modifications, scripts, prompt management, and more.
No portals. No passwords to remember. With Aspen, you can simply open tickets via email and manage with your preferred channel (phone, email, SMS, Slack).
Regularly compare performance to desired outcomes, share industry comparative KPIs, and evaluate any open issues. Optimize application usage to save money and reduce downtime.
From videos and tutorials to onsite trainings* or full-day boot camps, our professional trainers help you develop your team’s skills or even help you develop your own internal training resources.

*Not included in our standard Enhanced Care package

An extension of your team

Aspen is here to augment your team. We offer two levels of expert support, based on your call center’s specific needs.

Custom Care Services

From helping your team build new functionality into your contact center, to deploying new lines of business and contact flows, Enhanced Care CX advisors can help. Keep pace with the industry with contact center consulting and roadmap planning.

24/7 Support

When you have a large, complex call center running around the clock, you need support to match. With 24/7 support, our team is on call to provide operational assistance and guidance, with a
guaranteed 4-hour response time.

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