Google Dialogflow

Delight customers with intuitive omnichannel conversational AI.

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Dialogflow CX

Dialogflow CX is an advanced development suite for creating conversational AI applications, including chatbots, voicebots, and IVR bots. It includes a visual bot-building platform, collaboration and versioning tools, and advanced IVR feature support, and is optimized for enterprise scale and complexity. Dialogflow CX is cross-platform and can connect to your own apps, existing telephony platforms, and digital platforms. Dialogflow CX users have access to Google Cloud Support and a service level agreement (SLA) for production deployments.

Conversation Starts Here

Dialogflow is Google’s natural language understanding tool for building conversational experiences, such as voice apps and chatbots, powered by AI. Connect with users on your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms and devices..

Google Dialogflow Overview

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Google machine learning

With Dialogflow CX, enjoy the best of Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances.

Visual flow builder

Interactive flow visualizations allow conversation builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

Omnichannel implementation

Build once, deploy everywhere. You can build across platforms including web, mobile UI, and popular telephony integrations such as Genesys, Avaya, or Cisco, and digital channels.

Enterprise readiness

Support enterprise scale—up to 40,000 intents—and handle complex customer questions while counting on enterprise-grade security, compliance, and regionalization.

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Native IVR settings

Optimized for Contact Center AI deployments and integrates with popular telephony platforms like Genesys, Avaya, and Cisco. Supports IVR settings like barge-in, DTMF, and live agent hand-off.

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State-based data models

Allows developers to reuse intents, intuitively define transitions and data conditions, and handle supplemental questions.

Flow-based modules

Allows modularization of bot for ease of management. Provides separate teams with the ability to work on independent flows using the same bot. Supports versioning and A/B tests for testing flow-based modules.

Multilingual support

Dialogflow CX supports 20+ languages, enabling you to engage with more audiences by building multilingual agents with global reach.

Efficient customer experience

Provides end users with natural experiences that include multi-turn conversations. Handles supplementals, meaning it allows end users to deviate from the main topic, then gracefully returns to the main flow.

Our Google Dialogflow Practice

Customer Experience Consulting

As the world of CRM and Contact Center move closer we are at the forefront of helping customers utilize the combination of these key solutions. CRM solutions help a business manage and become closer to customers while contact center will route the customer to the best available channel to meet their needs. Our Consulting team is focused on helping our customers reach their goals using these solutions. We believe in outcome based results and have a process in place to help you define goals and deliver on a roadmap to achieve results. 

Integrate & Deploy

Providing seamless integration across platforms. Save time and be more productive while AspenTGI works to deploy the solutions that has been designed. We offer solutions to automate basic processes and tasks that help you create  more efficient workflows. Time is a non renewable resource. Stop wasting it on things that are easily replicable with automation and AI solutions. Our experts will have your new solution up and running in weeks, not months and years. 

Ongoing Support and Business Partnership

Having a solution that works is important but so is the ongoing operational plan. Based on the vendors used to provide an overall Customer Experience solution, AspenTGI will provide a single point of contact for support and guidance. Our USA based support staff is will provide support, guidance and regular health checks to make sure results are being delivered.

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