Google Dialogflow

Delight customers with intuitive omnichannel conversational AI.

Dialogflow CX

Dialogflow CX is an advanced development suite for creating conversational AI applications, including chatbots, voicebots, and IVR bots. It includes a visual bot-building platform, collaboration and versioning tools, and advanced IVR feature support, and is optimized for enterprise scale and complexity. Dialogflow CX is cross-platform and can connect to your own apps, existing telephony platforms, and digital platforms. Dialogflow CX users have access to Google Cloud Support and a service level agreement (SLA) for production deployments.

Conversation starts here

Dialogflow is Google’s natural language understanding tool for building conversational experiences, such as voice apps and chatbots, powered by AI. Connect with users on your website, mobile app, the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms and devices..

Google Dialogflow Overview
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Google machine learning

With Dialogflow CX, enjoy the best of Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances.

Visual flow builder

Interactive flow visualizations allow conversation builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.

Omnichannel implementation

Build once, deploy everywhere. You can build across platforms including web, mobile UI, and popular telephony integrations such as Genesys, Avaya, or Cisco, and digital channels.

Enterprise readiness

Support enterprise scale—up to 40,000 intents—and handle complex customer questions while counting on enterprise-grade security, compliance, and regionalization.

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Native IVR settings

Optimized for Contact Center AI deployments and integrates with popular telephony platforms like Genesys, Avaya, and Cisco. Supports IVR settings like barge-in, DTMF, and live agent hand-off.

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State-based data models

Allows developers to reuse intents, intuitively define transitions and data conditions, and handle supplemental questions.

Flow-based modules

Allows modularization of bot for ease of management. Provides separate teams with the ability to work on independent flows using the same bot. Supports versioning and A/B tests for testing flow-based modules.

Multilingual support

Dialogflow CX supports 20+ languages, enabling you to engage with more audiences by building multilingual agents with global reach.

Efficient customer experience

Provides end users with natural experiences that include multi-turn conversations. Handles supplementals, meaning it allows end users to deviate from the main topic, then gracefully returns to the main flow.

Our Google Dialogflow Practice

Enterprise Cloud Migration

Aspen gets enterprise contact centers to the cloud quickly, efficiently and effectively. We have advanced expertise in the Amazon Connect platform and others, along with over 100 business and technical accreditations in the Amazon stack, Salesforce, Google and more. We migrate, integrate and set you up for success better than anyone.

Automation and Intelligence

We automate processes and make machines smarter with vertical data, leading you to BPO 2.0. Aspen can make your systems talk to one another and seamlessly automate complex routing, customer analytics and AI-enhanced customer interactions. This greatly enhances enterprise intelligence and customer satisfaction while reducing labor and other contact center expenses.

Accelerated Evolution

We propel your business into the future through continued partnership. Continuous integration and automation of new cloud services are delivered on an as-needed basis, ensuring your business keeps operating at peak efficiency as technology and solutions improve. With Aspen by your side, you’ll never have to worry about falling behind the curve.

Enabling Further with Integration Technology Partners:

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