A conversational customer service platform that leverages AI, bots, and messaging-based communication.
End Bad Customer Experiences Once and For All
Providing modernized digital customer service solutions, with frustration-free automation and messaging in mind. From responses to resolutions, carry context seamlessly from channel to channel, ensuring your customers will never have a repetitive conversation.
Customer Service Channels
Deliver digital customer service across all channels. Your customers expect to be able to message with your brand from any device for any reason. Helpshift gives you the tools to provide a delightful support experience at a massive scale. Messaging for Web, In-App & 3rd Party Apps, Phone, Live Chat, and Email – With Helpshift, you have everything you need to make the most out of connecting with your customers.
AI + Automation
Intent Classification, routing, bots, and proactive support. Respond to customers faster, resolve issues more effectively, lighten agent workloads, and lower customer support costs. AI takes the frustration out of customer support with fast self-service, informative help centers, and easy access to live agents.
Ticketing + Support System
You can’t provide exceptional service without exceptional ticketing and support software. Helpshift delivers both on one platform. With Helpshift’s agent desktop, your agents can manage customer tickets just like messaging conversations. Customer info and interaction history are displayed in the thread, keeping conversations in context. Knowledge base articles and suggested responses are only a click away. Streamline workflows and unify tickets across channels. Helpshift’s case management gets the job done by providing a unified view of the customer. Meanwhile, agents and bots collaborate together on customer conversations to accelerate resolutions.
Powerful communication tools for better customer relationships
Helpshift is bridging the gap in conventional customer service channels – like email and phone support – with an AI powered support platform that makes it easier for your customers to engage with your brand on their preferred channel.
Our Helpshift Practice
Customer Experience Consulting
As the world of CRM and Contact Center move closer we are at the forefront of helping customers utilize the combination of these key solutions. CRM solutions help a business manage and become closer to customers while contact center will route the customer to the best available channel to meet their needs. Our Consulting team is focused on helping our customers reach their goals using these solutions. We believe in outcome based results and have a process in place to help you define goals and deliver on a roadmap to achieve results.
Integrate & Deploy
Providing seamless integration across platforms. Save time and be more productive while AspenTGI works to deploy the solutions that has been designed. We offer solutions to automate basic processes and tasks that help you create more efficient workflows. Time is a non renewable resource. Stop wasting it on things that are easily replicable with automation and AI solutions. Our experts will have your new solution up and running in weeks, not months and years.
Ongoing Support and Business Partnership
Having a solution that works is important but so is the ongoing operational plan. Based on the vendors used to provide an overall Customer Experience solution, AspenTGI will provide a single point of contact for support and guidance. Our USA based support staff is will provide support, guidance and regular health checks to make sure results are being delivered.
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