Amazon Connect Immersion Days


February 2, 2021 – Tuesday

February 3, 2021 – Wednesday

(2-Day Bootcamp)

Event Registration Closed.

Event Agenda

All times indicated are Pacific Time / GMT-8

February 2, 2021 (Tuesday)


08:00 AWS & Amazon Connect
08:30 Demo: Configuring your Call Center
10:00 Break
10:15 Omnichannel Contact Center & RingCentral Integration
11:15 Demo: Integrating Amazon Lex with Amazon Connect
12:00 Lunch
1:00 Lab time 
3:00 End of Day 1

February 3, 2021 (Wednesday)



Questions from Day 1


Demo: RingCentral Unified Communications 


Demo: Integrating Amazon Lex with Amazon Connect Continued




Demo: Lambda & DynamoDB


End of Day Two

About RingCentral

RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. With its flexible, cost-effective cloud communications and collaboration solutions, RingCentral has created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, RingCentral builds solutions for every business, no matter how big or small.

For more information, visit their website: