Amazon Connect Immersion Days

 

February 2, 2021 – Tuesday

February 3, 2021 – Wednesday

(2-Day Bootcamp)

14 + 5 =

Event Agenda

February 2, 2021 (Tuesday)

 

08:00

Intros & Agenda

08:15

 Lecture: AWS & Amazon Connect?

09:15

Demo – Configuring your Call Center

10:00

Break

10:15

Lab – Connect

11:30

Lunch

12:30

Omnichannel Contact Center & RingCentral Integration

13:00

Lex

14:00

Lab – Lex

17:00

Lab Time

February 3, 2021 (Wednesday)

 

08:00

Questions from Day 1

08:30

Demo: RingCentral Unified Communications 

10:00

Break

10:15

Lecture: Lambda & DynamoDB

11:00

Lab: Lambda & DynamoDB

11:45

Special Project Instructions

12:00

Lunch

12:30

Work on Special Projects

16:00

Review Special Projects

17:00

Wrap Up

About RingCentral

RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. With its flexible, cost-effective cloud communications and collaboration solutions, RingCentral has created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, RingCentral builds solutions for every business, no matter how big or small.

For more information, visit their website: www.ringcentral.com.