Join us for an afternoon of fine Italian wines with sommelier Eugenio Jardim and learn about Amazon Connect.
February 24, 2022
Registration Deadline: February 18, 2022
What to Expect
Join us and other executives in an afternoon of enjoying fine wine while learning about the key impacts that Amazon Connect brings to businesses worldwide. Event participants will take part in activities prepared by Eugenio Jardim and the team at WiFi Wine Time where they can expect a fun and interactive experience learning more about wine and gain a deeper understanding of wine and the vocabulary to talk about it with confidence.
We will be treated to a fine Piacere Italia wine selection. Historically named by the ancient Greeks Eonotria, which literally translates as the Land of Vines. Wines have been produced in Italy for over 4000 years and both viticulture and the wine trade flourished during the Roman Empire. The paradox of ancient history and modern organization helps explain the fractured but delightful landscape of Italian wine today!
Colle Stefano Verdicchio di Matelica
Centopassi Nero d’Avola Sicily, 2017
Vajra Langhe Nebbiolo, 2019
Becky Ploeger, Global Head of Reservations & Customer Care at Hilton, will discuss Hilton Hotels experiences of moving to the cloud with Amazon Connect including:
- Easy to make changes
- Quickly set up new automations in IVR
- Cost savings
- Extensible to all channels – write once, use in multiple (IVR, chat, etc.)
- Perfect for Work from Home
Becky Ploeger serves as the Head of Hilton Reservations and Customer Care where she inspires innovation to deliver an elevated, world-class customer experience. Becky brings over 20 years of experience from customer-centric brands like USAA and Kohl’s. She is a passionate thought leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, digitally-enabled and differentiated customer service, technology and bottom-line financial performance. Her impressive record and repeated success in fearlessly delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.
About Sommelier Eugenio Jardim
A native of Brazil, Jardim moved to San Francisco in 1988. He worked at several of the top restaurants in the city and while continuing his education in food and wine, he passed the Court of Master Sommeliers Introductory Course with a special commendation.
In 2010 Sunset Magazine named Eugenio Sommelier of The Year! In 2015, Jardim was selected to become the first Wines of Portugal US Ambassador overseeing and sup porting Portugal’s education and marketing initiatives in the USA. Apart from his work in restaurants, Jardim became a featured guest sommelier and speaker at many national and international wine competitions and confer ences. He has also acted as a judge and panelist for the San Francisco Chronicle, Wine and Spirits Magazine, Dallas Morning News, Bon Appetit, Sunset Magazine, TEXSOM and the Portugal Challenge Wine Competition in Lisbon. He was also the wine expert of the popular PBS weekly television series Joanne Weir Cooking Class.
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